Senior Account Manager - Fertility Bridge

“Wow! [Your name goes here] is truly pivotal in guaranteeing great relationships with our advertisers!

As a Senior Account Manager at Fertility Bridge, you will ensure the satisfaction of our advertisers.

But how do you know if this is your dream job and if Fertility Bridge is your dream employer? If you answer yes to these three questions:

• Are you energized by providing outstanding service?
• Are you successful at maintaining several advertising accounts and fostering their growth?
• Are you meticulous and detail-oriented?

YOUR MISSION

Should you choose to accept it, is to ensure Fertility Bridge develops great relationships with our partners.

The Senior Account Manager will be responsible for the following:

Key Responsibilities:

1. Maintain an average advertiser satisfaction rating of over 9/10 or 4.5/5.

• Proactively address strategy, insights, opportunities, and relationship with advertiser.
• Service as Advertiser point of contact for all questions and issues on strategy, opportunities, insights, and working relationship.
• Provide quick and accurate follow-up to advertisers- addressing questions and concerns within 3 business hours.

2. Re-sell 75% of advertisers for new campaigns within three months of the conclusion of their last campaign.

• Proactively contact previous advertisers to keep them engaged and interested in Inside Reproductive Health
• Engage the Sales team for additional support to close additional campaigns.

What we think we have for you to achieve outcomes

• Project management software – Asana

● Sponsor Overview portfolio, tracking all active sponsorships

● Working instructions and documented procedure for deliverables for advertiser

● Background on fertility field for you to study

● Terms of service agreement for advertiser.

● Client testimonials

What you may need to achieve the outcomes, that we do not have:

• No system exists for collecting or analyzing client satisfaction metrics; Senior Account Manager will need to help build and test this.
• Performance reporting for advertisers is still being developed.
• Advertisers currently report their own sales leads.
• Advertisers currently see the company owner as their main point of contact by default.

Preferred Qualifications:

• Bachelor's degree in Business Administration or related field
• Proven experience in account management, and business development
• Strong ability to communicate effectively with clients and internal teams
• Previous experience in reproductive health industry.
• Ability to analyze data and market trends to drive decision-making
• Prior experience in warm calling and building rapport with potential clients

If you're enthusiastic about providing exceptional service, adept at managing multiple advertising accounts, and meticulous in your attention to detail, we encourage you to consider this unique opportunity at Fertility Bridge. Your role will be instrumental in shaping the success of our advertising partnerships, and we look forward to welcoming you to our dynamic team.

Job Types: Part-time, Contract

Pay: $40.00 - $45.00 per hour

Expected hours: 10 – 20 per week

Experience level:

• 4 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Application Question(s):

• Are you seeking a PT, 1099 Contractor opportunity?

Experience:

• Account Management: 4 years (Required)
• Advertising Account Management: 2 years (Preferred)

Work Location: Remote