Our photography company (name to be disclosed to applicants that move past the initial stage of the selection process) is a pioneer in how organizations take professional team headshots at scale. We are a trusted partner to companies such as Boeing, Capital One, American Express, and other renowned international brands.
As a Customer Success Manager, you will report to the company’s CEO and serve a vital role in keeping the organization running smoothly and efficiently.
*International Candidates ONLY*
NOTE: This is a remote, contractor position (no health or retirements benefits) with opportunities for growth. We are specifically looking for applicants based internationally for this position.
Duties include, but are not limited to: building and maintaining strong relationships with our prospective organizational clients to ensure positive experience with our products and services. You will serve as the primary point of contact for customers, understanding their needs, addressing their concerns, and answering questions. You will then translate customer needs to the team to ensure clients are supported throughout the production process. Your goal is to drive customer retention, loyalty, and expansion opportunities through proactive engagement and strategic guidance.
The ideal candidate should be a strategic thinker and “doer”, technically-savvy, and have excellent communication and organizational skills. If you thrive in a fast-paced environment, have a keen eye for time management and quality control, and seek to be a part of the bigger vision, we want to hear from you!
*International Candidates ONLY*
IMPORTANT: Please submit an application to proceed for further consideration: https://creativedge.wufoo.com/forms/k18m94sq0dkoa8o/
Key Responsibilities:
- Lead the onboarding process for new customers, ensuring a smooth experience with our products or services.
- Develop and nurture relationships with key stakeholders within customer organizations, including decision-makers and end-users.
- Conduct thorough needs assessments to understand customers' goals, challenges, and expectations, and develop tailored success plans to address them.
- Provide ongoing product education and training to customers, ensuring they have the knowledge and resources needed to effectively utilize our product(s).
- Advocate for customers' needs and interests within the company team, ensuring their voice is heard in product development, support processes, and strategic decisions.
- Drive customer retention and expansion opportunities by identifying upsell and cross-sell opportunities, renewing contracts, and maximizing customer lifetime value.
- Gather customer feedback and insights through surveys, interviews, and regular check-ins, and use this information to inform product roadmap prioritization and service enhancements.
*International Candidates ONLY*
Minimum Qualifications:
- BA in Business Administration, Marketing or a related field
- 5 + years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels.
- Excellent problem-solving abilities, with a proactive and solution-oriented mindset.
- Experience working with CRM software (e.g., Salesforce) and customer success platforms is a plus.
- Familiarity with SaaS (Software as a Service) is desirable.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Recognized for accountability and getting things done
- Excellent time management and organizational skills
- Outstanding written and verbal communication skills
- Tech-savvy with a data-driven mindset
- Attention to detail
- Highly-adaptable and suited to a fast-paced environment
- Energetic with a self-starter mentality
*International Candidates ONLY*
Candidates will be evaluated on:
- High emotional intelligence
- Strategic thinking
- Accountability and getting things done
- Excellent time management and organizational skills
- Outstanding written and verbal communication skills
- A data-driven mindset
- Attention to detail
- Adaptability to a fast-paced environment
- Self-starter mentality
- An attitude of humility, combined with pursuit of excellence
- A mindset of continuous learning
*International Candidates ONLY*
IMPORTANT: Please submit an application to proceed for further consideration: https://creativedge.wufoo.com/forms/k18m94sq0dkoa8o/
Time Commitments:
- Ability to work EST hours (9 a.m. - 6 p.m. EST)
- Responsive to client and team inquiries
- A successful candidate will be offered a 3-month trial period to ensure a good fit for both parties
Benefits Include:
- Professional development opportunities
- Collaborative and inclusive work environment
- Room for increased responsibilities
- Small team, big impact
*International Candidates ONLY*
IMPORTANT: Please submit an application to proceed for further consideration: https://creativedge.wufoo.com/forms/k18m94sq0dkoa8o/
Job Types: Full-time, Contract
Pay: $5.00 - $10.00 per hour
Application Question(s):
- Are you based outside of the United States? This position is created for international candidates (non-US) ONLY. Applicants based in the United States will not be considered.
Experience:
- Customer Success Management and/or Sales: 5 years (Required)
Work Location: Remote
