About Responsive
Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. Responsive has nearly 2,000 customers of all sizes and has been voted "best in class" by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date.
About the Role
REMOTE IN PORTLAND OR; DALLAS TX; KANSAS CITY
The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and Professional Services opportunities, and builds and confirms the value of RFPIO solutions on an ongoing basis to secure customer renewal and growth. Customer Success Managers oversee the relationship with RFPIO's customers for the duration of their contract(s) and are absolutely customer obsessed.
Customer Success Managers, at all levels, are the primary point-of-contact for our customers. CSMs function as trusted advisors who provide ongoing support and facilitate customer success and user adoption to maximize the value RFPIO brings to our customer's business operations. This position advocates the needs of the customer to all internal RFPIO teams.
Essential Functions:
Other Duties:
Experience:
Knowledge & Skills:
Compensation range for this role is $72,000-$94,000 On-Target Earnings (base + bonuses), depending on experience and location
At Responsive, our mission is to establish ourselves as one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value.
US-Based Employees can look forward to the following benefits:
Competitive Compensation, Stock Options, Company Bonus
401k with company matching
Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
3 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement
✈ 4 week sabbatical after 5 years of service
Mental Wellness Program (EAP) to support your well-being and self-care
Team events, such as happy hours, off-sites, and team building events
❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage
Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards
Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!