FluentStream is a software-as-a-service (SaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream’s modern, cloud-based communications platform. Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 99+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies for seven years in a row. We’ve also been recognized by BuiltIn and Stevies as one of best companies to work for in the U.S.
As a Junior Outbound Sales Representative will be responsible for executing outbound sales activities aimed at upselling, cross-selling, and winning back customers. As a contractor you will work 75% of the time in an outbound sales capacity and 25% in an inside sales capacity.
Key Responsibilities
- Cross-sell during Migration
- Target Audience: Focus on migrating customers to identify opportunities for upselling and cross-selling additional products and services.
- Outbound Dialing:
- Execute high-volume outbound calls to existing customers in the process of migrating to upsell additional products and services.
- Conduct discovery calls to understand customer needs, challenges, and potential fit for additional offerings.
- Sales Process:
- Manage the entire sales cycle from initial contact through to contract close/won, including follow-up, proposal generation, and negotiation.
- Documentation & Reporting:
- Accurately document all sales activities, customer interactions, and pipeline progress in the CRM system.
- Provide weekly reports on outbound sales activities, progress toward targets, and closed/won deals.
- Expansion to Current Customers
- Target Audience: Focus on expanding sales to additional locations, new services (e.g., SIP > Hosted), and upselling/cross-selling products.
- Outbound Dialing:
- Conduct outbound calls to former customers to win back business
- Explore opportunities to expand services to additional locations.
- Identify opportunities for upselling and cross-selling existing customers based on their current product usage and business needs.
- Sales Process:
- Lead the sales process from discovery through to contract close/won, ensuring customer satisfaction and alignment with their needs.
- Documentation & Reporting:
- Keep detailed records of sales activities, interactions, and outcomes in the CRM system.
- Submit regular updates on sales progress, win-back success, and upsell/cross-sell performance.
Qualifications
- Demonstrated experience in outbound sales, with a proven track record of achieving sales targets and closing deals.
- Excellent verbal and written communication skills, with the ability to engage customers and articulate the value of products/services.
- Experience using CRM systems to manage sales activities, track progress, and report results.
- Ability to understand customer needs and tailor sales pitches to align with their business goals.
- Driven to meet and exceed sales targets with minimal supervision.
- High School Diploma (Minimum): A high school diploma or equivalent is required.
- Bachelor’s Degree (Preferred): A degree in Business, Marketing, Communications, or a related field is preferred but not required. Relevant coursework or certifications in sales, marketing, or customer relationship management can be beneficial.
- Entry-Level Sales Experience: 2 years of prior experience in sales, customer service, or a related field is highly advantageous. This could include internships, part-time jobs, or volunteer work that involved customer interaction, sales, or lead generation.
- Industry Knowledge: Understanding of the SaaS, ideally VoIP, with the ability to quickly grasp complex product features and market dynamics.
- Prospecting Skills: Ability to research and identify potential customers, initiate contact, and generate leads through various channels (e.g., phone calls, emails, social media).
- Cold Calling: Comfort with and willingness to engage in cold calling and outbound sales activities. The ability to handle rejection and persistently follow up with leads.
- Sales Pitch Development: Basic ability to craft and deliver compelling sales pitches tailored to the needs and pain points of different customer segments.
- Team Collaboration: Ability to work effectively as part of a sales team, collaborating with colleagues and sharing insights to achieve common goals.
- Proficiency in Office Software: Basic proficiency Google Workspace (Docs, Sheets, Slides) for managing communications, presentations, and data.
- Familiarity with Sales Tools: Any experience with sales tools like email tracking software, LinkedIn Sales Navigator, or sales automation tools is a plus.
Compensation and Payment Terms
- Rate: $30/hr with commission of 1x of MRR closed
- Hourly Payment: Paid bi-monthly upon submission of an invoice and approval of hours worked.
- Commission Payment: Paid monthly based on invoice schedule for closed/won opportunities, with payment occurring the month following first invoice.
At FluentStream, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
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