Join Our Team as an Account Manager & Onboarding Specialist at We Brand!
Are you a dynamic and ambitious professional eager to redefine how marketing teams and entire organizations share and distribute content on a larger scale? Join We Brand, a fast-growing start-up where innovation meets creativity and a drive for excellence! We're a pioneering SaaS company revolutionizing content management and brand governance. We’re on the lookout for talented individuals based in the U.S. who are ready to leap into a world of exciting opportunities and career growth.
Why Join We Brand?
Diverse & Inclusive Culture: At We Brand, we cherish diversity and embrace unique perspectives. Our multicultural team encourages creativity and drives innovation, making you an essential part of our success story.
Flexible Remote Work: Say goodbye to the daily commute! Work comfortably from home while staying connected with an international team. Achieve the perfect work-life balance as you advance your career.
Skyrocketing Career Growth: Be part of our transformative journey from a start-up to a global leader! Your contributions will be integral to our growth, paving the way for rapid career advancement and professional development.
Innovative & Fun Atmosphere: Immerse yourself in a vibrant work environment where new ideas are celebrated. At We Brand, you'll find a culture that thrives on innovation and creativity, giving you the freedom to excel.
Collaborative Leadership: Work closely with our Head of Sales based in Boston, gaining invaluable insights and mentorship to propel your career forward.
About us
Australia-based We Brand has revolutionized the tech industry with our innovative solutions. Over the past decade, we've grown from a start-up to a global leader, offering:
- Design Online Tool: Engaging over 4 million users monthly with top-tier design capabilities.
- Digital Asset Management (DAM): Trusted by elite corporations for optimizing their digital assets.
- Enterprise Content Management: Transforming content sharing and distribution across organizations to enhance marketing and branding efforts.
The Role
As an Account Manager & Onboarding Specialist at We Brand, you will play a pivotal role in onboarding and empowering enterprise customers with our state-of-the-art DAM and brand governance platform. Utilize our powerful content management tools to help organizations maintain consistent branding and efficient content distribution across global markets.
Responsibilities
- Jump Start and Onboarding: Spearhead the onboarding process for new enterprise customers, ensuring smooth and efficient integration. Tailor the onboarding experience to meet each customer's unique needs and goals.
- Account Management: Forge strong relationships with enterprise customers, acting as their primary point of contact. Engage continuously to understand their evolving needs, provide ongoing support, and advise on best practices.
- Training and Education: Engage with customers to understand pain points, promptly respond to inquiries, and accurately convey product information. Collaborate with internal teams to ensure customer feedback is addressed.
- Clear Communication: Communicate clearly and effectively with customers to understand their pain points, provide timely responses to inquiries, and accurately convey product information. Collaborate cross-functionally with internal teams to ensure customer feedback is communicated and addressed promptly.
- Customer Success: Be a trusted advisor to customers, proactively enhancing their experience, driving engagement, and promoting success. Ensure satisfaction, retention, and growth by consistently delivering value.
- Qualitative Experience: Gather feedback, identify trends, and collaborate with our product team to drive customer-centric improvements.
Qualifications and Experience
We nurture a creative, focused, and fun environment. Our diverse team excels in a unique workplace without politics and hierarchy. Do you have what it takes?
- Proven track record in managing and growing key accounts, ideally in a SaaS or tech-driven company.
- Experience leading customer onboarding and conducting training sessions.
- Excellent communication skills, with the ability to explain complex concepts clearly.
- Commitment to delivering exceptional service and understanding customer needs.
- Strong analytical skills and adaptability in developing innovative solutions.
- Knowledge of graphic design principles and software (e.g., Adobe Creative Suite, Adobe InDesign) is a plus.
- Self-motivated with a drive to exceed targets and enhance customer experiences.
- Bachelor’s degree preferred, but equivalent practical experience is considered.
Benefits & Perks
While our company offers a plethora of perks, allow us to highlight the most significant ones.
- Competitive Compensation: Attractive salary package complemented by performance bonuses.
- Dynamic Team: Join a multicultural, close-knit team with clear direction and leadership.
- Impactful Work: Work on solutions used by millions of people daily.
- Career Growth: Rapid advancement opportunities in a fast-growing company.
- Respect & Recognition: Be heard and valued in a start-up smashing records.
- Continuous Learning: Opportunities for ongoing learning, development, and support.
Ready to make your mark? Apply today and join us on this exciting journey!
Job Types: Full-time, Contract
Pay: $40,000.00 - $50,000.00 per year
Schedule:
Supplemental Pay:
- Commission pay
- Performance bonus
Application Question(s):
- LinkedIn Profile (Required)
Experience:
- Customer relationship management: 1 year (Required)
Work Location: Remote
